Trakkr
The AI 500 Track any brand's AI visibility in real-time
Methodology
The AI 500/Business Services/Helpdesk Software

Helpdesk Software

Customer support, ticket management

Category answer

Who AI recommends in Helpdesk Software

Citation summary: As of May 14, ServiceNow leads Trakkr's Helpdesk Software AI visibility ranking, with 18 brands tracked in this category. Current top brands are ServiceNow, Zendesk, Salesforce.

ServiceNow currently leads Trakkr's Helpdesk Software rankings, with 18 brands tracked in this category. Current leaders include ServiceNow, Zendesk, Salesforce.

#
Company
Visibility
24h
7d
Models
#1
ServiceNow
ServiceNow1,216 mentions · avg pos 2.0
91.3
Industry #1
+2.2%
#2
Zendesk
Zendesk4,956 mentions · avg pos 2.6
73.5
Industry #2
-1.1%
#3
Salesforce
Salesforce9,272 mentions · avg pos 3.5
56.3
Industry #3
-1.9%
#4
HubSpot
HubSpot11,040 mentions · avg pos 3.8
52.6
Industry #4
-0.5%
#5
Freshworks
Freshworks6,114 mentions · avg pos 3.9
51.0
Industry #5
-0.2%
#6
Zoho
Zoho14,375 mentions · avg pos 5.3
32.6
Industry #6
-1.9%
#7
Help Scout
Help Scout784 mentions · avg pos 5.3
32.1
Industry #7
-2.3%
#8
Groove
Groove459 mentions · avg pos 6.0
25.0
Industry #8
-2.0%
#9
LiveAgent
LiveAgent498 mentions · avg pos 6.5
20.3
Industry #9
+1.1%
#10
Intercom
Intercom4,452 mentions · avg pos 6.8
18.1
Industry #10
-0.8%
#11
Atlassian
Atlassian7,747 mentions · avg pos 7.0
16.0
Industry #11
+0.4%
#12
HappyFox
HappyFox357 mentions · avg pos 7.0
16.0
Industry #12
-2.5%
#13
Kayako
Kayako777 mentions · avg pos 8.0
9.0
Industry #13
+0.0%
#14
Spiceworks Help Desk
Spiceworks Help Desk97 mentions · avg pos 8.0
9.0
Industry #14
+0.4%
#15
BMC Helix ITSM
BMC Helix ITSM73 mentions · avg pos 8.0
9.0
Industry #15
-1.9%
#16
Ivanti Automation
Ivanti Automation2 mentions · avg pos 9.0
4.0
Industry #16
-0.7%
#17
SolarWinds
SolarWinds261 mentions · avg pos 10.0
1.0
Industry #17
-1.2%
#18
Microsoft
Microsoft34,866 mentions · avg pos 10.0
1.0
Industry #18
+1.8%
Avg visibility28.8
Top score91.3
Brands18