Trakkr
The AI 500 Track any brand's AI visibility in real-time
Methodology
The AI 500/Business Services/Helpdesk Software

Helpdesk Software

Customer support, ticket management

Category answer

Who AI recommends in Helpdesk Software

Citation summary: As of Nov 7, Zendesk leads Trakkr's Helpdesk Software AI visibility ranking, with 19 brands tracked in this category. Current top brands are Zendesk, Freshworks, Salesforce.

Zendesk currently leads Trakkr's Helpdesk Software rankings, with 16 brands tracked in this category. Current leaders include Zendesk, Freshworks, Salesforce.

#
Company
Visibility
24h
7d
Models
#1
Zendesk
Zendesk9,727 mentions · avg pos 1.4
97.3
Industry #1
-1.1%
#2
Freshworks
Freshworks11,848 mentions · avg pos 2.7
69.4
Industry #2
-0.2%
#3
Salesforce
Salesforce18,166 mentions · avg pos 3.5
56.3
Industry #3
-1.9%
#4
Zoho
Zoho28,474 mentions · avg pos 4.6
41.0
Industry #4
-1.9%
#5
HubSpot
HubSpot21,847 mentions · avg pos 5.0
36.0
Industry #5
-0.5%
#6
ServiceNow
ServiceNow2,411 mentions · avg pos 5.0
36.0
Industry #6
+2.2%
#7
LiveAgent
LiveAgent962 mentions · avg pos 5.5
30.3
Industry #7
+1.1%
#8
Help Scout
Help Scout1,534 mentions · avg pos 5.8
27.6
Industry #8
-2.3%
#9
Intercom
Intercom8,710 mentions · avg pos 6.0
25.0
Industry #9
-0.8%
#10
Atlassian
Atlassian14,865 mentions · avg pos 6.0
25.0
Industry #10
+0.4%
#11
Kayako
Kayako1,497 mentions · avg pos 8.0
9.0
Industry #11
+0.0%
#12
Spiceworks Help Desk
Spiceworks Help Desk198 mentions · avg pos 8.0
9.0
Industry #12
+0.4%
#13
Desk.com
Desk.com154 mentions · avg pos 9.0
4.0
Industry #13
+0.0%
#14
SolarWinds
SolarWinds539 mentions · avg pos 9.5
2.3
Industry #14
-1.2%
#15
Cherwell
Cherwell63 mentions · avg pos 10.0
1.0
Industry #15
+1.5%
#16
HappyFox
HappyFox670 mentions · avg pos 10.0
1.0
Industry #16
-2.5%
Avg visibility29.4
Top score97.3
Brands16