Trakkr
The AI 500 Track any brand's AI visibility in real-time
Methodology
The AI 500/Business Services/Helpdesk Software

Helpdesk Software

Customer support, ticket management

Category answer

Who AI recommends in Helpdesk Software

Citation summary: As of Sep 5, Zendesk leads Trakkr's Helpdesk Software AI visibility ranking, with 19 brands tracked in this category. Current top brands are Zendesk, ServiceNow, Freshworks.

Zendesk currently leads Trakkr's Helpdesk Software rankings, with 18 brands tracked in this category. Current leaders include Zendesk, ServiceNow, Freshworks.

#
Company
Visibility
24h
7d
Models
#1
Zendesk
Zendesk7,981 mentions · avg pos 1.8
93.7
Industry #1
-1.1%
#2
ServiceNow
ServiceNow1,954 mentions · avg pos 3.0
64.0
Industry #2
+2.2%
#3
Freshworks
Freshworks9,757 mentions · avg pos 3.2
61.4
Industry #3
-0.2%
#4
Help Scout
Help Scout1,258 mentions · avg pos 3.7
53.8
Industry #4
-2.3%
#5
Zoho
Zoho23,309 mentions · avg pos 4.8
38.4
Industry #5
-1.9%
#6
HubSpot
HubSpot17,892 mentions · avg pos 5.3
32.1
Industry #6
-0.5%
#7
Ivanti
Ivanti205 mentions · avg pos 5.5
30.3
Industry #7
+2.1%
#8
Intercom
Intercom7,154 mentions · avg pos 5.7
28.4
Industry #8
-0.8%
#9
Atlassian
Atlassian12,289 mentions · avg pos 6.0
25.0
Industry #9
+0.4%
#10
Salesforce
Salesforce14,928 mentions · avg pos 6.3
21.8
Industry #10
-1.9%
#11
LiveAgent
LiveAgent797 mentions · avg pos 7.0
16.0
Industry #11
+1.1%
#12
BMC
BMC86 mentions · avg pos 7.0
16.0
Industry #12
+1.5%
#13
Groove
Groove749 mentions · avg pos 8.0
9.0
Industry #13
-2.0%
#14
SolarWinds
SolarWinds426 mentions · avg pos 8.0
9.0
Industry #14
-1.2%
#15
ManageEngine
ManageEngine74 mentions · avg pos 8.0
9.0
Industry #15
+0.0%
#16
Kayako
Kayako1,225 mentions · avg pos 8.5
6.3
Industry #16
+0.0%
#17
Desk.com
Desk.com128 mentions · avg pos 9.0
4.0
Industry #17
+0.0%
#18
HappyFox
HappyFox557 mentions · avg pos 9.7
1.8
Industry #18
-2.5%
Avg visibility28.9
Top score93.7
Brands18