Trakkr
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The AI 500/Business Services/Helpdesk Software

Helpdesk Software

Customer support, ticket management

Category answer

Who AI recommends in Helpdesk Software

Citation summary: As of Jun 28, Zendesk leads Trakkr's Helpdesk Software AI visibility ranking, with 20 brands tracked in this category. Current top brands are Zendesk, Zoho, ServiceNow.

Zendesk currently leads Trakkr's Helpdesk Software rankings, with 20 brands tracked in this category. Current leaders include Zendesk, Zoho, ServiceNow.

#
Company
Visibility
24h
7d
Models
#1
Zendesk
Zendesk6,168 mentions · avg pos 2.0
91.3
Industry #1
-1.1%
#2
Zoho
Zoho17,959 mentions · avg pos 4.3
45.6
Industry #2
-1.9%
#3
ServiceNow
ServiceNow1,506 mentions · avg pos 4.3
44.4
Industry #3
+2.2%
#4
Freshworks
Freshworks7,564 mentions · avg pos 4.5
42.3
Industry #4
-0.2%
#5
HubSpot
HubSpot13,789 mentions · avg pos 4.8
39.1
Industry #5
-0.5%
#6
ServiceDesk
ServiceDesk36 mentions · avg pos 5.0
36.0
Industry #6
+1.5%
#7
Intercom
Intercom5,535 mentions · avg pos 5.3
32.1
Industry #7
-0.8%
#8
Salesforce
Salesforce11,549 mentions · avg pos 6.0
25.0
Industry #8
-1.9%
#9
Atlassian
Atlassian9,557 mentions · avg pos 6.0
25.0
Industry #9
+0.4%
#10
Help Scout
Help Scout978 mentions · avg pos 6.3
21.8
Industry #10
-2.3%
#11
NiceReply
NiceReply16 mentions · avg pos 7.0
16.0
Industry #11
-0.7%
#12
BMC Helix ITSM
BMC Helix ITSM91 mentions · avg pos 7.0
16.0
Industry #12
-1.9%
#13
LiveAgent
LiveAgent612 mentions · avg pos 7.5
12.3
Industry #13
+1.1%
#14
Kayako
Kayako967 mentions · avg pos 7.8
10.6
Industry #14
+0.0%
#15
Genesys
Genesys1,679 mentions · avg pos 8.0
9.0
Industry #15
-1.9%
#16
Ivanti Helpdesk
Ivanti Helpdesk6 mentions · avg pos 8.0
9.0
Industry #16
-2.0%
#17
SuiteCX
SuiteCX1 mention · avg pos 9.0
4.0
Industry #17
-2.2%
#18
Spiceworks
Spiceworks151 mentions · avg pos 9.0
4.0
Industry #18
+1.2%
#19
GrooveHQ
GrooveHQ35 mentions · avg pos 10.0
1.0
Industry #19
-1.3%
#20
SolarWinds
SolarWinds319 mentions · avg pos 10.0
1.0
Industry #20
-1.2%